During the first two years I worked at Department of Labor, I was part of the technical team that traveled throughout the United States installing phone systems. My role was the technical liaison for my customers and I interfaced with local telephone companies, other Department of Labor administrative agencies, and the vendor with whom we purchased sixteen telephone/voice mail phone servers from. Most of our prep work and implementation planning was done remotely. For the actual site visits, the vendor scheduled to be on site for five days, while our technical team scheduled our physical site visit for seven days. Three days prior to the actual installation, both teams met with the customer to finalize installation plans. I worked closely with our vendor in staging equipment, final testing of circuits and 911 requirements. On behalf of my customer, I reviewed final implementation plans, setup and coordinated phone and voice mail training. There was a trust and camaraderie established to ensure we accounted for each contingency and to ensure the transition went as smoothly as possible. At the end of the vendor’s fourth day, the entire team would meet for dinner to celebrate the success of the installation and make preparations for the next upcoming cut over. Although I no longer travel the country in that capacity for my customers at Department of Labor, I’ve made some lasting professional relationships with many of the technicians and program managers I’ve worked with. It was our ability to work together as a unit during the installation process that resulted in acquiring complete trust and respect from each member represented.
Since returning to school in 2006, I’ve obtained a bachelor’s degree in Communication Studies, and a professional certification in Information Assurance all online. Each class I met a new group of colleagues and professors that I had to collaborate with. Since attending Walden to obtain my master’s I’ve had the opportunity to interact with some colleagues in more than one class. As we come to the end of our core subject matters and begin concentrating on our specialized training, I will miss the familiarity I’ve shared with many of you. I hope through blogs and emails that I will still interact with many of you, as you are an inspiration to me and why I so want to follow in your footsteps. This has given me an avenue to an endless wealth of knowledge in which I should never find myself lacking. Thank you for being a part of my journey.