There are many excellent and competent communicators in my immediate and extended family. For this blog, I chose to speak about my brother Brien. In his professional life as Executive Vice President for the firm he works for and his hobby as an actor during his spare time, he is one of the best communicators I know. In his professional career as a business leader and manager, his firm works with the financial industry to provide evaluations, training and accreditation through various conferences and training events. His ability to read and size up his audience or the environment he’s in allows him to make people feel extremely comfortable around him. He is a firm believer of eye contact when required or exhibiting appropriate cultural behavior to make people feel at ease. He carefully listens to people’s point of view and then before responding with his own answers, relays back what he’s heard to ensure he’s captured the information he has received correctly. His quiet and self-assured attitude always commands attention when he walks into a room. As an actor his skills are required to reel people into a scene and make them feel as if they are a physical part of his performance. Even in situations of distress or conflict, I’ve yet to ever hear him raise his voice in frustration. He always practices the role of listener first, then facilitator or teacher.
As someone whose spent more than twenty years working in telecommunication operations and dealing with a variety of customers, I understand the importance of listening when communicating. What I like to perfect is continuing to make people feel comfortable in relaying information to me and finding effective ways to present and share information effectively.